Returns Policy

Our success depends on your satisfaction. While we are constantly striving to provide our customers with the information they need to make educated online purchases, we understand there is no substitute for "touching and feeling". We want you to have peace of mind in knowing that you can always return your purchase for a full refund of the product price if, after holding it in your hands or trying it on, you are not completely satisfied with it. Our policy is simple:

If for any reason you are not completely satisfied with your purchase, simply return it to us within 30 days of delivery in its original, unused condition for a full refund of the product price.

Return Instructions:

Please complete and include our Return Form with your securely wrapped purchases and send it to:

IceRays NZ Limited
Returns Department

, , NZ

Exchange Instructions

To make an exchange, simply:

1. Return your existing product(s) to us for a refund by following the above instructions; and
2. Place a new online oders for the product(s) you would like to exchange for. Please do not use the Return Form to make an exchange as it will only cause a delay in processing your new order.

Terms and Conditions:

1. Returns must be accompanied by a completed Return Form. If you are unable to print a copy of the Return Form, please be sure to include all the information requested on our form.
2. Please note that we cannot refund the original or return shipping costs unless the return is due to our shipping error.
3. Returns are accepted up to 30 days after receipt of your order if the merchandise is in its original, unused condition.